We have all been there. You spend weeks assembling a knowledge base. Your team quietly ignores it. The problem usually isn’t laziness. It is that the docs themselves create friction. Below are the three most common mistakes I see teams make and some straightforward ways to fix them.

Your Confluence system doesn’t need a total overhaul - it just needs a quarterly cleanup. In this post, I walk you through the exact checklist I use to keep documentation usable, trustworthy, and not buried under a mountain of stale content.